At Market Captains Investment advisory we provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.
All the clients having complaint regarding any service or otherwise shall inform compliance department in writing. To mentioned mail at email@example.com or contact us +91-9770455900 To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5working days w.r.t redressal of such complaint.
If the client still wants to escalate the complaint, he/she can approach at firstname.lastname@example.org or contact us +91-9179689789 He being the highest authority at M/s Market Captains Investment Advisor can redress the complaint in the best possible manner. He shall reply the client within 15 working days.
In case the client is still not satisfied he/she can escalate the matter with the regulators at www.sebi.gov.in Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
Please note that in order to receive timely resolution over raised grievance. Client should first highlight their complaint to Market Captains Investment Advisor only. In case if client is not convinced with solution provided they can highlight the grievance to next level or market regulator.Market Captains always aim at providing services in accordance with the comfort levels of all traders and investors in stock market. If you are facing any problem please call our Customer Care Support at: +91-9770455900