Welcome to Market Captains Investment Advisor.
    Sebi No. : INA000008358
  • Landline No.
    +91-7314991923
  • Compliance No.
    +91-9770455900 ,+91-9691273568
  • Mon-Fri
    10:00am to 5:00pm

Complaints

COMPLIANTS

All the clients having the complaint regarding any service or otherwise shall write a mail at support@marketcaptains.com.To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.

COMPLIANCE ESCALATION AT MLR

The following procedure shall be followed for registering your complaint with us :

1. Level 1:- All the clients having complaint regarding any service or otherwise shall write a mail at info.marketcaptains@gmail.com .To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.

2. Level 2:-If the client still wants to escalate the complaint, he/she can approach (Compliance officer) at info.marketcaptains@gmail.com. She shall ensure to resolve the redressal within a time frame of 48 hours.

3. Level 3:- If the client still wants to escalate the complaint, he/she can approach info.marketcaptains@gmail.com . Directors being the highest authority would be able to resolve the redressal in 48 Hours.

4. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

5. Market Captains always aim at providing services in accordance with the comfort levels of all traders and investors in stock market. If you are facing any problem please call our Customer Care Support at: +91-9770455900